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How 8ii Handles Your Personal Data

At 8ii, we are transparent about what personal data we collect from you, how we use it, and the choices you have over it.

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8ii How 8ii Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is held, want to request a copy of what we store, or need to correct something in your account record, our team is…

Email Our Privacy Team Send a written request to our dedicated privacy address. Include your registered account name and the specific data concern so we can locate your record and respond accurately within five working days.
Live Chat Support Open the chat widget from any page on 8ii.today and select the account or privacy topic. Our agents can raise a formal data request on your behalf and confirm receipt with a ticket number you can follow up on.
In-Account Help Centre Log in to your 8ii account, navigate to Settings, and open the Help Centre. The privacy section there lets you submit data access or deletion requests directly, with status updates tracked inside your account dashboard.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply a layered approach to data security across every part of your account lifecycle — from the moment you register through to any account closure.

Encrypted Data Storage

All personal data — including payment identifiers linked to UPI, Paytm or PhonePe — is stored using AES-256 encryption at rest. Backups are encrypted with the same standard and held in access-controlled environments with audit logging enabled at all times.

Cookie Use and Control

We use session cookies to keep you logged in, preference cookies to remember your language and lobby filters, and analytics cookies to understand how pages perform. You can decline non-essential cookies via the cookie banner shown on your first visit, or update your choice in browser settings at any time.

Account Security Measures

Your account is protected by password hashing and optional two-factor authentication via a one-time code sent to your registered mobile number. Failed login attempts trigger a temporary lockout to prevent credential-stuffing, and you receive an email alert any time your password is changed.

Data Retention Schedule

We keep your account data for as long as your account remains active and for a defined period after closure as required by applicable financial regulations. Transaction records tied to UPI, Paytm or PhonePe payments are retained for audit purposes; personal profile data is deleted on request once the retention period expires.

Your Right to Access and Correct

You may request a copy of all personal data we hold about you at any time. If any detail is inaccurate — your name, email address or linked payment method — submit a correction request through live chat or email and we will update it within five working days of verification.

Third-Party Data Sharing Limits

We share your data only with parties directly involved in delivering the service — payment processors, fraud-detection providers, and regulated identity-verification partners. Each third party operates under a data-processing agreement that restricts them from using your information for any purpose beyond the contracted service.

Your Privacy Questions Answered

Below are the questions we hear most often from our account holders about how their data is managed. If your question is not covered here, use any of the contact paths listed above and we will respond directly.

We collect your name, email address, mobile number, date of birth and the payment identifiers you use — such as your UPI handle or Paytm-linked number. We also log device type, IP address and session activity to keep your account secure and detect fraud.

No. We do not sell or rent your personal data to advertisers or third-party marketing firms. Data is shared only with service partners — payment processors like UPI, PhonePe or Paytm, and fraud-prevention vendors — who are contractually bound to use it only for the stated purpose.

Submit a data access request through live chat, our in-account Help Centre, or by emailing our privacy team. Include your registered account name and email. We will compile and send your data package within five working days of verifying your identity.

Yes. Once your account is closed and any mandatory financial retention period has elapsed, you can request full deletion of your personal profile data. Transaction records may be retained longer if required by applicable law; we will tell you exactly what is kept and why.

We use session, preference and analytics cookies. Session cookies are necessary for your account to function. You can decline preference and analytics cookies via the cookie banner on your first visit or through your browser settings — doing so will not prevent you from accessing your account.

Contact our privacy team immediately via email or live chat with a description of your concern. We will acknowledge your complaint within 24 hours and open a formal investigation. If you remain unsatisfied with our response, you have the right to escalate to the relevant data authority under your local law.

We update this policy when our practices or legal obligations change. We notify you by email to your registered address and display an in-account banner when a material change takes effect. Continuing to use 8ii after that date means you have seen the updated terms.

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