Reference

Terms and Conditions That Protect You

These Terms and Conditions form the legal agreement between you and 8ii when you open an account and access our lobby — covering what you can expect from…

Account EligibilityPermitted UseWithdrawal ConditionsDispute ResolutionJurisdiction Clause

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What These Terms Actually Cover

8ii Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms apply to every part of your 8ii account — account creation, deposits via UPI, Paytm or PhonePe, withdrawals back to the same instrument, participation in live tables or slot rooms, and any promotional credits that appear in your wallet. They set out the conditions

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under which we process your transactions, the rules that govern account suspension or closure, and the procedures you must follow if you want to raise a complaint. Access to specific features depends on your location and whether local law permits it. Where a particular service is
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unavailable in your region, these Terms still apply to the parts of the platform you can access. We may update these Terms; when we do, we will notify you at the email address linked to your account before the changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT OUR TEAM

Reach Us About Your Terms Query

If any clause in these Terms is unclear or you want to raise a formal concern, our support team is reachable around the clock.

Live Chat Start a live chat session directly from your account dashboard. Terms and account-access queries are routed to our compliance team, and you will receive a documented response you can save for your records.

Email Support Write to our support address with your account ID and the specific clause you are querying. We aim to respond within 24 hours and will include a reference number for each Terms-related ticket we log.

Help Centre Our help centre hosts a dedicated Terms section where common clauses are explained in plain language. Search by keyword — such as 'withdrawal conditions' or 'account closure' — to find the relevant clause quickly.

HOW WE OPERATE

Data Handling, Security and Your Rights Under These Terms

We take the obligations in these Terms seriously — here is how we put each one into practice, from the moment your account is created to the point you request its closure.

Data We Collect

When you open an account, we collect your name, email address, date of birth and the payment instrument you link — UPI ID, Paytm number or PhonePe handle. We do not store card numbers or share your data with third-party marketing firms without your explicit consent.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages perform. You can manage cookie preferences from the settings panel in your account. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Your account is protected by two-factor authentication via the mobile number you register. If you suspect unauthorised access, use the 'Lock Account' button in security settings or contact live chat — we will freeze the account within minutes and investigate.

Data Retention

We retain your account records for a period required by applicable financial regulations in the jurisdictions where we operate. After that period, personal data is deleted or anonymised. You may request a copy of your data at any time through our support email.

Requesting Changes

To update personal details such as your registered email or linked UPI ID, submit a request through live chat with a copy of a valid ID document. Changes are verified within 48 hours and confirmed to your existing email address before they take effect.

Dispute Process

If you disagree with a transaction outcome or account decision, raise a formal dispute via email within 30 days of the event. We will acknowledge within 24 hours and issue a written decision within seven business days, referencing the specific Terms clause applied.

Frequently Asked Questions About These Terms

The questions below cover the clauses our account holders ask about most — from eligibility and account closure to how we handle data requests and what happens when Terms change.

These Terms apply to anyone who opens an account on 8ii and accesses any part of our platform. By completing registration, you confirm you have read the Terms and that access is permitted under the laws of your location.

We will email you at the address linked to your account at least 7 days before material changes take effect. Continuing to use your account after that date means you accept the updated Terms. You may close your account before the changes apply if you disagree.

Yes. Send a data-access request to our support email with your account ID. We will compile and deliver a copy of all personal data we hold about you within 14 business days, in line with applicable data-protection requirements.

Your account may be suspended if we detect activity that violates these Terms — such as providing false registration details, attempting to use the platform where local law prohibits it, or patterns consistent with fraudulent transactions. We will notify you and explain the reason.

Withdrawals must be sent to the same UPI, Paytm or PhonePe instrument used to deposit. This is a verification measure to confirm the account belongs to you. Requests that do not meet this condition are held pending identity verification before we process them.

The governing law and jurisdiction are stated in the full Terms document accessible from your account settings. Eligibility to use the platform depends on whether local law in your region permits it; these Terms do not override applicable local legislation.

Submit a written closure request via live chat or email, quoting your account ID. We will process the closure within 48 hours, settle any pending withdrawals to your linked instrument, and send a confirmation email once your data-retention period has been noted.

Terms and Conditions That Protect You

Reach Us About Your Terms Query

Data Handling, Security and Your Rights Under These Terms

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Dispute Process

Frequently Asked Questions About These Terms

01 Who do these Terms and Conditions apply to?

02 What happens if the Terms change after I open an account?

03 Can I request a copy of my personal data?

04 Under what conditions can my account be suspended?

05 How do withdrawal conditions work under these Terms?

06 Which law governs these Terms and Conditions?

07 How do I formally close my account under these Terms?

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